SMS Set up Guide

To get started please follow the set-up guide below in the order we provide so you can be set up and ready to go in the shortest time

You will receive your members area login details after your purchase

Once you login you will see the link to register the app, please click this link and make sure you confirm the email we send, once confirmed you will have access to the app

​When you login for the first time you will need to set up some basic requirements

Watch the video below and if you need more help check the set up guide below

Step 1

Complete the profile section below

Enter your personal and business details here and this page is where you can access your own details, view invoices and support tickets

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Step 2

Set up a Sender ID

To send and receive messages requires a sender ID and approved telephone number. No messages can be sent or received without this number so this is an essential step to complete

Please request a sender ID clicking the link below.

The sender ID is unique and can be a maximum of 11 letters

The sender ID is shown to your recipients as the sender of the message for 1 way messages so create an ID that your customers can recognise you by 

Once we receive your request, we confirm your sender ID and allocate an outbound number for you to use to send and receive your messages within 24 hours but normally within a couple of hours during working days

Step 3

Adding Contacts

We store contacts in a phone book,  you can create a new phone book for each new list you wish to create.  If you are setting up lead generation keyword campaigns you can create a seperate phone book for each campaign and the contacts are added automatically from all replies

If you have any existing customers and subscribers with mobile numbers you can create a phone book and add the contacts either manually or you can import clicking on import contacts

Step 4

Buying Credits

You send your SMS campaigns using credits that are automatically added to your account after purchase.

 The credits are available on as pay as you go basis and the cost of each credit is based on your country of origin

Add the number of credits you wish to purchase and the total amount due will be displayed 

You can pay either using your credit or debit card or by PayPal

The credits are automatically added to your balance and the credits are deducted automatically f rom your balance based on 1 credit per 160-character message

If your message exceeds 160 characters 2 credits will be deducted

Credits are deducted for outbound and inbound messages

Credits are purchased on a pay as you go basis and do not expire

View Invoice

Once you make your purchase the credits are automatically added to your account and are deducted automatically based on the number of messages sent

You can view your invoice and print or save for your own records

Step 5

Creating Client Accounts

We provide a full client module

You can provide full agency services for clients and you can create accounts in the app and also create client groups to easily manage larger client bases 

Watch the video below for a full walk through and follow the guides below if you need more help

To add a new client click on add new client

You can add manually or import your existing clients

Client Sender ID

You can request a sender ID for your clients if you think the volume is enough to justify the additional monthly cost

This enables your clients to promote an exclusive number and an 11-character unique alpha sender ID in any of their promotions and you can send campaigns and set up chat bots using the exclusive number

To request a new sender ID, follow the steps above and add the client name to the request, once we approve the ID we will also set up a recurring invoice to cover the rental of the number and unique alpha sender ID

Allocating Client Credits

You can allocate credits to a client if you choose.

You can manually add credits to your clients and the credits are automatically deducted from your balance and added to your client balance.  You can also deduct credits from a client and these are added back to your balance

Click the link in the client profile, "Update credit balance"

Enter the number of credits you wish to add or deduct to your client and click add

Credits added to the client balance and deducted from your balance

SMS Templates

You can insert a range of merged fields to help personalize and create the text that can be edited with new links if required

You can create a range of templates based on the type of messages you are sending and simply select the template when you are creating your campaigns

Next Step

Now you have the basics of the set up completed its time to create your campaigns, automated chat bots and lead generation 

Click the link to continue to the User Guide - Creating Campaign keywords