Why is this an annual fee?

To ensure we keep our servers and systems up to the very latest standards we do need to invest heavily in our monthly infrastructure

Paying an annual fee ensures we can do this and provide our customers with outstanding service and support

The management fee paid annually is automatically paid via JVZOO on the anniversary of the purchase, but this can be cancelled at any time and we guarantee the annual cost will never increase more than the cost of the original license

I am not technical, is this easy to set up

Yes, we have made it copy and paste simple. All you need to do is copy some code we provide and add it to your hosting records following our easy to follow video tutorials

The app can be set up and ready to send emails in less than 20 minutes and remember this set up is only required once

Do I need hosting to install the app?

No, we host the app, so you don’t need to host or install anything.  You do need hosting to send emails using your own SMTP server

Do I have to pay any additional fees?

No, the cost today includes all future updates, upgrades and support for 12 months and this is renewed automatically each year should you wish to continue to use the system

Do you provide any support?

Yes, we have an excellent support desk who will look after you to make sure any issues or questions are answered promptly.  We do aim to reply to all tickets within 12 hours 7 days per week from our UK offices

What about future updates, are these included

Yes, we include all future updates and upgrades for the duration of your license

What does the 30-day money back guarantee include

Quite simply if you want a refund for any reason within 30 days just open a support ticket and let us know and we will issue a prompt refund normally within 24 hours

Can I upgrade to the bigger license after my trial?

Yes, we provide a link in the members area to upgrade the license from the advanced version which allows you to store up to 20,000 subscribers to the Enterprise License which allows you to store up to 100,000 subscribers

Which SMTP relay servers does this app integrate with

We have full API integration with Amazon SES, Sparkpost, Sendgrid, Mandrill, Mailjet, Sendmail, Leadersend, PHP email, Tipimail, Mailgun, Elastic Email, MailerQ

Do you provide any set up and user guides?

Yes, we provide a member’s area and you can find lots of great resources to help you get the most out of email marketing.  You will also find detailed set up and user guide video tutorials and typically you can be set up and ready to go in less than 10 minutes

Can I really save a lot of money by switching from my monthly service?

Yes, for sure, you can send a few thousand emails for free using your own hosting SMTP servers and up to 8k per day using the free allocation of up to 6 specialist providers which would cost hundreds of dollars alone if you purchased these email sends directly.

For bulk sending you can send 100k emails using some of the worlds most advanced platforms from just $9 so there is no real comparison to services like aweber and Get response who charge substantially more with a far inferior delivery

Can I send emails from a shared hosting?

The simple answer is Yes but with some provisions.

Because the hosting is shared you are sending your emails from a shared server with hundreds of others so the chances of getting blacklisted is very high

The other issue is you cannot always validate and verify your own domains so its impossible to start to build your senders reputation which as we hope you now appreciate is key to getting the best delivery

The best solution if you currently have shared hosting is to switch to a small VPS which can be around the same cost but provides a dedicated IP and the ability to add records to verify your domains